2005 calendar now available

Skills Development Workshops
Debbie Engelbrecht Communications


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25 years of experience in the management, sales, telecomms and IT industry has culminated in the most practical and down to earth course material, to educate and advance you to unprecedented levels of management, client service and marketing strategies.
Expand your knowledge - expand your reach and harness your power.


Venue:
Encore Conference Center, Northlink College, Panorama, Cape Town.

Inhouse bookings taken




Course Structure

The Employment Contract

The Constitution 1996

The Labour Relations Act 1995

Fundamental Rights
Organisational rights and the role of the Shop Steward
Collective Agreements
Closed shop Agreements
Agency shop Agreements
Bargaining Councils
Workplace Forums
Strikes and Lock-outs
Unfair labour practices
Dismissals
Dispute Resolution: Forums and procedure
Grievance Procedure (role and overview of requirements)
Discipline (role and overview of requirements)

The Basic Conditions of Employment act 1997
Application and requirements
Working time
Leave
Remuneration
Termination of employment

The Equity Employment act 1998
Background
Definition and purpose
Application of the act

Overview of the Occupational Health and Safety Act

This workshop is for:

Employers, HR Employees, Small Business Owners




Course Structure:


Meetings and Greetings

Body Language

Preparing your Presentation

A one on one Presentation

Negotiation Skills

Selling and Upselling

Presenting to a small group

Presenting to a large group


Utilising Technology

This workshop is for:


Public Relations and Sales Staff
Junior and Middle Management




Course Structure

Body Language

Positive Speech Techniques

Upselling or not?

Upselling Techniques

Going the extra mile

Handling Angry Clients

Assertiveness Techniques


This workshop is for:

Retail Assistants

 


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Testimonials

You are so positive and calm in your approach to life, I have learnt so much simply from observing, never mind the myriad of information provided!

Management Skills Training - Oct 2004

Hi Debbie

Thank you for your continued support. I am joining a new company in January and will definitely recommend that they send their staff to you for training. I can still not believe that your workshop sorted out the problems we had all been experiencing for 2 years!


Client Service - Sep 2004
Proposed Schedule of Dates for the remainder of 2004

In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!


enquiries@phonebooth.co.za
Fax: 021 559 3382
Cell: 082 6878583
debbie@phonebooth.co.za


Call us to enquire about inhouse workshops

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e-mail: debbie@phonebooth.co.za for enquiries about the workshops or phone Debbie at +27 (0)82 6878583

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