2005 calendar now available

Skills Development Workshops
Debbie Engelbrecht Communications

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25 years of experience in the management, sales, telecomms and IT industry has culminated in the most practical and down to earth course material, to educate and advance you to unprecedented levels of management, client service and marketing strategies.
Expand your knowledge - expand your reach and harness your power.

Encore Conference Center, Northlink College, Panorama, Cape Town.

Inhouse bookings taken

Course Structure

The Six C's of Business Writing Skills

Opening and Closing Formats

. Getting the right tone to your business letter

. Writing in Plain English

Using business terminology and grammar correctly

Writing powerful headings

E-mail specifics

This workshop is for:

Call Center Agents and Client Support Personnel

Course Structure:

Meetings and Greetings

Foreign Dignitaries

Luncheons and Cocktail Parties

Entertaining visiting delegates


Exceptional Hospitality

This workshop is for:

Junior and Middle Management
Public Relations and Sales Staff
Secretaries and Receptionists

Course Structure

What is Assertiveness?

What is it not?

Getting to know and understand people!

Personality types Understanding yourself

Handling conflict and aggression

Giving and Accepting criticism

Being Assertive at Work

Assertiveness Techniques

Confidence and good self-esteem

This workshop is for:

Any person who would like to improve their assertiveness


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Thank you for this absolutely invaluable information - I am amazed at how you manage to make everything so simple and clear! I have so much more conifidence now!

Business Writing Skills - April 2004


I am currently experiencing an absolute life crisis and I believe that you have assisted me in facing it with more tact, more tolerance and more positivity. Thank you!
Proposed Schedule of Dates for the remainder of 2004

In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!

Fax: 021 559 3382
Cell: 082 6878583

Call us to enquire about inhouse workshops

Visit our online learning site

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e-mail: debbie@phonebooth.co.za for enquiries about the workshops or phone Debbie at +27 (0)82 6878583

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