2005 calendar now available

Skills Development Workshops
Debbie Engelbrecht Communications


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25 years of experience in the management, sales, telecomms and IT industry has culminated in the most practical and down to earth course material, to educate and advance you to unprecedented levels of management, client service and marketing strategies.

Expand your knowledge - expand your reach and harness your power.


Venue:
Encore Conference Center, Northlink College, Panorama, Cape Town.

Inhouse bookings taken



Course Structure

Understanding People

Understanding what people don't say!

Recruitment methods

Analysing CV's

Pre appointment essentials

The interview

Method of Questioning

Legalities

The shortlist and other roleplayers

Applicants right to feedback


This workshop is for:

All business people involved in the recruitment process



Course Structure:


First Impressions Last

Attitude and aptitude - is it a myth?
Practical applications

Telephonic Excellence

Making visitors feel welcome

Effective communication skills

Knowing the company

Public Relations


This workshop is for:

Receptionists
Junior Secretaries


Course Structure:

The role of a facilitator

What defines a good facilitator?

Establishing the goal

Structuring the process

Understanding People

Developing your skills

External Aids

Tension defusers

This workshop is for:

Middle and Senior Management
Educators and Trainers
Function Organisers

Any person who is responsible for chairing a meeting, training a group of people or ensuring that all delegates are involved in a decision making process.

you are viewing 4-6 of 12 workshops
view workshops 1-3
view workshops 7-9
view workshops 10-12


Testimonials

Hi Debbie

Thank you for the wonderful workshop on Thursday, both my colleague and I feel that we have learnt enough to keep us busy for ages! Your patience with us is greatly appreciated.

Management Training July 2004

Thank you for this absolutely invaluable information - I am amazed at how you manage to make everything so simple and clear! I have so much more conifidence now!

Business Writing Skills - April 2004

Hi Debbie

Thank you for your continued support. I am joining a new company in January and will definitely recommend that they send their staff to you for training. I can still not believe that your workshop sorted out the problems we had all been experiencing for 2 years!


Client Service - Sep 2004
Proposed Schedule of Dates for the remainder of 2004

Venue:
Encore Conference Center, Northlink College, Rothschild Avenue, Panorama, Cape Town


Workshops priced at R750
Labour Relations Workshop R1350-00
Inhouse Rates Negotiable


Maximum 16 delegates per workshop!
Make a reservation now!

bookings@phonebooth.co.za

In addition to the course material being collated from various sources, authors and individuals with many years experience and knowledge to their advantage, the speakers are all professionals with a tremendous amount of expertise to share with you!

Our workshops are motivational and informative with interaction from the floor being a priority!

We are all real people with real problems and real requirements. These are addressed in real terms with real solutions.

No "up in the air" razzmatazz to inflate pricing and baffle the brain! We have a unique method of presentation which is extremely successful - an 85% "excellence" rating by attending delegates to date!

Join our existing base of extremely satisfied clients and sign up for the next seminar today!!


enquiries@phonebooth.co.za
Fax: 021 559 3382
Cell: 082 6878583
debbie@phonebooth.co.za


Call us to enquire about inhouse workshops

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